Support & Contact
Contact us if you experience any trouble or have any questions about your booking before, during or even after your tour. You can also reach out if you need any help setting up your profile, navigating the site or if you come across any issues while using our service. We are always happy to hear your suggestions and feedback!
Act on specified commercial transactions
1. Operator
Operator Paulonia Co. Representative: Kakusuko Katagiri
Address: 4-6-7-101 Miyanomori Sanjo, Chuo-ku, Sapporo
2. Act on Specified Transactions
Distributor Paulonia Co. Operation Manager: Kakusuko Katagiri
Address: 6-7-101 Miyanomori Sanjo 4-chome, Chuo-ku, Sapporo
E-mail address contact@paulonia.tokyo
Sales price
The price is displayed on the screen during the purchase procedure. In addition to the sales price, Internet connection fees, communication fees, etc. are to be borne by the customer. The delivery time of products and other digital content will be immediately available after the purchase procedure is completed, unless otherwise specified at the time of purchase, Digital content can be used immediately after completion of the purchase procedure, unless otherwise specified in the purchase procedure.
Payment Methods
-Credit card payment Android In-App Purchase (Google Play) iPhone In-App Purchase (AppleID payment) In rare cases, information that payment has been made may not reach Flora's system due to connection problems during the payment process. In such cases, please contact our management.
Cancellation
Cancellation by the customer after completion of the purchase procedure (including the case of withdrawal from the membership) is not allowed."